You can easily exchange and return within 15 days from the date of delivery.
How do I Exchange or Return?
Put the invoice together with the items to be exchanged / returned in a single package.
Deliver your package to PTT Cargo or SÜRAT Cargo with our code.
Our contracted code for PTT Kargo: 702730878, SÜRAT Cargo: 1024540899
Please let us know the tracking code given to you by the cargo company from the whatsapp support line at +90 553 574 90 80.
After we receive your package, we will call you and contact you for exchange / return.
Exchange / Return Conditions:
The product you will exchange / return must be undamaged, unused and not damaged as a result of usage error.
If the products reach us in a used, worn, or washed condition, we may have to send them back to you. In this case, no change or refund will be made.
You need to exchange / return the product / products you want to change / return with complete invoice.
*For the cosmetics category, the exchange / return of disposable products and products that deteriorate rapidly or are likely to expire are not accepted.
For orders made by debit / credit card, the refund will be made to the card you made the payment. For cash on delivery orders, you must submit your 26-digit IBAN number starting with TR and the name and surname of the IBAN holder in the return request form.
Return address: Kirazlık neighborhood 1504. Sokak no 11/13 Tekeköy / SAMSUN
Our contracted code: PTT Kargo: 702730878, SÜRAT Cargo: 1024540899